Let’s face it, you can’t control other people – even if you are their boss. And, the more you try, the more you will wind yourself up. Here’s some advice.
Browsing: Customer Service
There’s a strange phenomenon – more in hair than beauty – where salons are hell bent…
I know lots of salons like scripts – but they are simply not engaging.
Here are two simple ideas to help you improve you salon sales and rebookings.
I visited a beauty salon last week. It’s not doing very well. Here’s how not to create a good first impression for your salon.
Advice for beauty therapists on how to give exceptional customer service – happier clients, happier salon manager and you create a regular client base.
When it comes to passion there is a middle ground. Lack it, and people will think you don’t care. Too much, and you may overwhelm your clients. But, what is passion when it comes to working in a beauty salon?
You must make sure clients have a great experience at the salon – whether they’re in for a full body massage or a wax. Here’s some tips for beauty therapists.
Too many people are looking for quick fix marketing solutions for their salon. But, there are no shortcuts. So, what’s the most important thing to focus on?
Making sure your team deliver the company vision is 100% down to your ability to communicate it. How can you expect them to offer certain levels of service if you’ve maybe never explained how or, more importantly, why?