I think there’s confusion as to what constitutes a salon re-booking which could, in turn, create undue pressure on yourself (as a salon owner) and the therapists who work for you.
Alex Ferguson – one of the most successful football managers ever. Here are some snippets from his Leadership book that I think apply to the salon environment
If (bad) things keep happening over and over again, you need to realise that you are the problem… and the only one who can fix it.
A few points that are essential when it comes to written communication – emails, SMS, newsletters or even messages to staff members or colleagues.
Let’s face it, you can’t control other people – even if you are their boss. And, the more you try, the more you will wind yourself up. Here’s some advice.
I say offensive as in attack, not be rude. But how do you go on the offensive when a competitor is giving your salon a hard time? Here’s how I would do it.
By restricting the products you sell and treatments you offer you could make your salon offering easier for clients to understand.
I got asked the other day about the way we pay our beauty therapists commission.…
I love your ideas, and wanted to get your advice on reputation in a salon. I…