I think there’s confusion as to what constitutes a salon re-booking which could, in turn, create undue pressure on yourself (as a salon owner) and the therapists who work for you.
Alex Ferguson – one of the most successful football managers ever. Here are some snippets from his Leadership book that I think apply to the salon environment
If (bad) things keep happening over and over again, you need to realise that you are the problem… and the only one who can fix it.
If a client has a treatment booked at 9am, you need to be at least set up right? Why do so many salon owners and therapists roll in at 8.55?
A few points that are essential when it comes to written communication – emails, SMS, newsletters or even messages to staff members or colleagues.
Let’s face it, you can’t control other people – even if you are their boss. And, the more you try, the more you will wind yourself up. Here’s some advice.
We recently had a speaker in for the girls who told them – sometimes quite bluntly – about what it takes to be successful. Here are my two key learnings.
I say offensive as in attack, not be rude. But how do you go on the offensive when a competitor is giving your salon a hard time? Here’s how I would do it.
Not sure about you, but we are struggling to recruit good beauty therapists at the…