Sometimes, I come in late. When I say late, I mean 8.45am, having dropped the kids at school. It never ceases to amaze me how competitors salons are not buzzing, getting prepared for the day ahead.
Once I walked passed a nearby salon at 9:05am, with a pissed-off client outside waiting for the door to be opened.
Now, if a client has a treatment booked at 9am, you need to be at least set up right? Never mind making sure the salon is ticking on all cylinders before a client even steps through the door.
Personally, I get in very early. Although it’s not my job, I very often notice light bulbs that need changing, price list holders that are empty or rooms that are cold and need some heat.
It’s very hard to do that stuff when you roll in the door at 8:55 and clients are due any minute.
It’s also very hard to expect your staff to do it if you don’t lead by example.