It’s very easy to allow yourself to be wound up by staff, clients, suppliers and anyone else who just happens to tick you off on any particular day in the salon.
But let’s face it, you can’t control other people – even if you are their boss. And, the more you try, the more you will wind yourself up.
In fact, a lot of people start telling themselves all sorts of stories in their head about the other person. They’re gonna do this, or say that, or this is going to happen!
Why not concentrate on the things you can control?
If a member of staff is being a pain, what can YOU do to change the way you approach it?
If a client is being rude, realise that it’s a personal attack (however personal it may seem). Why not change the way you would normally react?
Then, allow yourself to let go of any anger and remember, you are the only person you can control.
Same Actions, Same Results
If you always do what you’ve always done, you’ll always get what you’ve always got (not my wisdom).
The key to communication – especially with staff – is to try to control the communication. As soon as you let go of the control you’ve lost it. I always like to refer back to these “Presuppositions of NLP” which remind me why I sometimes lose control and what I need to remind myself of.